TELL CITY, Indiana – Perry County Memorial Hospital’s Home Care team has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year. The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients.
The 2019 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,000 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.
Kayla Gehlhausen, Director of Home Care Services for PCMH, attributes her team’s success to their consistent hard work and diligence toward putting their patients first. “I would like to recognize all my staff on their hard work and achieving this award. I work with an excellent group of employees who always put the patient first. We always strive to exceed their expectations,” she stated.
Kayla said, “I am very proud of this accomplishment for us. We review patient satisfaction scores monthly at staff meetings and brainstorm how to exceed our patients expectations every day.”
Congratulations to the PCMH Home Care Services team for their outstanding award from Strategic Healthcare Programs!
Read more about the SHPBest awards program, including methodology and award recipient lists here.
About Perry County Memorial Hospital
Perry County Memorial Hospital is dedicated to providing high quality healthcare and exemplary customer service in the most caring, compassionate, and effective manner. Six provider clinics throughout Perry and Spencer County provide primary care services and a comprehensive range of specialists and services. PCMH is devoted to providing quality healthcare, making it the healthcare provider of choice for the community it serves. To find out more about Perry County Memorial Hospital, visit www.pchospital.org
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.